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--- faq [2022/07/18 15:57]
charlotte
+++ faq [2025/11/13 17:29] (current)
195.16.27.44
@@ Line 1: / Line 1: @@
 ====== Frequently Asked Questions ======
-** What do I do when my slides don't render properly? **
+Do you have a problem that you don't see described here? Or does our proposed solution not work for you? See [[troubleshooting|our troubleshooting section]] for more assistance.
-When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software:
+==== What is a local drive? ====
-It's possible for a slide to render partially:
+A local drive is any drive or storage medium that is a physical part of or physically connected to your pc. In other words not connected over a network.
-{{::missing_img.png?direct&400|}}
+==== Do you support external hard disks? ====
-Or, it's possible for a slide to be reported as "missing", even if it's there on your hard disk physically:
+We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way is to re-start the software.
-{{:missing_img2.png?direct&400|}}
+If that still doesn't solve the problem, you may have found a bug and [[troubleshooting|you can contact us with your symptoms]].
-When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that [[unsupported_format|we haven't encountered before and therefore currently don't support]].
+==== Why can't I connect with network drives? ====
-** Do you support external hard disks? **
+PMA.start doesn't allow opening images on network drives. In order to keep PMA.start free of charge, we opted to limit its functionality to locally stored content. If you want to use shared network resources, you need to be at least a registered user of [[https://my.pathomation.com|My Pathomation]], or [[https://www.pathomation.com/pma.core|consider upgrading to PMA.core]], our full feature [[tile_server|tile server]].
-We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way to re-start the software.
+==== I am behind a proxy server ====
-If that still doesn't solve the problem, you may have found a bug and [[https://www.pathomation.com/contact/|you can contact us with your symptoms]].
-** Why can't I see my mapped network drives? **
-PMA.start doesn't support network drives. In order to keep PMA.start free of charge, we opted to limit its functionality to locally stored content. If you want shared access to common network resources, [[https://www.pathomation.com/pma.core|consider upgrading to PMA.core]], our commercial [[tile_server|tile server]].
-** I am behind a proxy server **
 PMA.start will try to autodetect your proxy server settings and authorization settings from your OS. This is mainly used for server to server communication in the transfer page

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