When you run into trouble with PMA.start, you can open a support ticket at https://helpdesk.pathomation.com.
When applicable, please include the PMA.start logfile with your ticket, which you can retrieve from the PMA.start control panel:
It's possible for your slides not to render properly.
When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software:
It's possible for a slide to render partially:
Or, it's possible for a slide to be reported as “missing”, even if it's there on your hard disk physically:
When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that we haven't encountered before and therefore currently don't support.