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format_troubleshoot [2022/02/11 20:03] yves [Slides] |
format_troubleshoot [2022/02/14 13:13] (current) yves |
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If you know the origin of the slide and the scanner hardware vendor, check if the file renders with the vendor's native viewer | If you know the origin of the slide and the scanner hardware vendor, check if the file renders with the vendor's native viewer | ||
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Check the storage medium. Though this is rare, it's possible that you have a particular file format that we only support on a specific storage medium. You may be dealing with a slide in S3 e.g., yet we only support the format in Azure and on local disk storage. | Check the storage medium. Though this is rare, it's possible that you have a particular file format that we only support on a specific storage medium. You may be dealing with a slide in S3 e.g., yet we only support the format in Azure and on local disk storage. |