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format_troubleshoot [2022/02/11 17:34] yves |
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But before you contact us, there are a couple of steps that you can take yourself, depending on the type of data we're talking about: | But before you contact us, there are a couple of steps that you can take yourself, depending on the type of data we're talking about: | ||
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==== Slides ==== | ==== Slides ==== | ||
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If you know the origin of the slide and the scanner hardware vendor, check if the file renders with the vendor's native viewer | If you know the origin of the slide and the scanner hardware vendor, check if the file renders with the vendor's native viewer | ||
- | Check the storage medium. Though this is rare, it's possible that have a particular file format that we only support on a specific storage medium. You may be dealing with a slide in S3 e.g., yet we only support the format in Azure and on local disk storage. | + | Check the storage medium. Though this is rare, it's possible that you have a particular file format that we only support on a specific storage medium. You may be dealing with a slide in S3 e.g., yet we only support the format in Azure and on local disk storage. |
When all else fails, [[https://helpdesk.pathomation.com|contact us]]. On [[https://helpdesk.pathomation.com|our helpdesk website]], you find [[https://www.pathomation.com/helpdesk|additional pointers of information that you can provide us with and that can help troubleshoot the issue]]. | When all else fails, [[https://helpdesk.pathomation.com|contact us]]. On [[https://helpdesk.pathomation.com|our helpdesk website]], you find [[https://www.pathomation.com/helpdesk|additional pointers of information that you can provide us with and that can help troubleshoot the issue]]. |