Differences

This shows you the differences between two versions of the page.

--- licensing [2021/08/31 16:48]
81.82.195.9
+++ licensing [2022/03/07 19:45]
yves [Exceeded concurrency]
@@ Line 17: / Line 17: @@
 Alternatively, you can access the license management at any time from anywhere in the interface via the menu option in the left navigation menu:
-{{:licencing_highlighted_2.png?400|}}
+{{:licencing_highlighted_2.png?200|}}
+==== Missing or expired license ====
+If no license is installed or your license has expired, you'll see an error message immediately after logging in.
+{{:missing_license.png?400|}}
+[[license expiration|Follow these steps]] to be issued a new license.
+Alternatively, you can [[https://www.pathomation.com/contact|contact Pathomation]] to obtain a new [[https://www.pathomation.com/licensing|license]].
+==== Exceeded concurrency ====
+PMA.core has [[https://www.pathomation.com/lic|a licensing model based on concurrency]].
+It is possible therefore that, while your software license hasn't expired yet, the number of concurrent seats is exceeded.
+If this happens frequently, you should consider purchasing additional roaming seats.
+After that, you can [[license expiration|follow these steps]] to upgrade your license.
+=== Business continuity ===
+An administrator can still log into PMA.core even if concurrent users limit is exceeded. Two common tasks that you may still want to do as an administrator once the number of maximum concurrent users is exceeded are:
+  * Remove an [[active_sessions|active session]] from the pool so that roaming licenses become available to others (e.g. when users don't log out properly)
+  * [[license_setup|Update the license key]] as provided by Pathomation after purchasing additional concurrent licenses

PMA.core 3.0.1

User Tools

Site Tools

Differences

Page Tools