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licensing [2021/09/01 13:19] 81.82.195.9 |
licensing [2022/03/07 15:23] yves [Exceeded concurrency] |
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{{:licencing_highlighted_2.png?200|}} | {{:licencing_highlighted_2.png?200|}} | ||
- | ==== Missing license ==== | + | ==== Missing or expired license ==== |
- | If no license is installed, you'll see an error message immediately after logging in. You should [[https://www.pathomation.com/contact|contact Pathomation]] to obtain a [[https://www.pathomation.com/licensing|licensing]] in this case. | + | If no license is installed or your license has expired, you'll see an error message immediately after logging in. |
- | {{:missing_license.png?nolink&200 |}} | + | {{:missing_license.png?400|}} |
- | ==== Exceeded concurrency ==== | + | [[license expiration|Follow these steps]] to be issued a new license. |
- | ==== Expired licenses ==== | + | Alternatively, you can [[https://www.pathomation.com/contact|contact Pathomation]] to obtain a new [[https://www.pathomation.com/licensing|license]]. |
- | When your license has expired or has become invalid for any other reason, you can still keep using the software. You receive a notification of this after logging in: | ||
- | {{::invalid_license.png?200|}} | ||
- | In addition to this administrative message, the tiles served through the tile server show as "faded". Each tile is also provided with a notification warning, making it rather obvious and that you should Pathomation to resolve whatever issue is the source of the problem. | + | ==== Exceeded concurrency ==== |
+ | |||
+ | PMA.core has [[https://www.pathomation.com/lic|a licensing model based on concurrency]]. | ||
+ | |||
+ | It is possible therefore that, while your software license hasn't expired yet, the number of concurrent seats is exceeded. | ||
+ | If this happens frequently, you should consider purchasing additional roaming seats. | ||
+ | After that, you can [[license expiration|follow these steps]] to upgrade your license. |