Differences

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--- unsupported_format [2020/08/10 17:13] – created yves
+++ unsupported_format [2023/01/09 11:28] (current) – yves
@@ Line 1: / Line 1: @@
-Unsupported file formats
+====== Unsupported file formats ======
+Pathomation prides itself that it [[https://free.pathomation.com/formats|supports a large number of file formats]].
+With that in mind, there are an unlimited number of ways in which a specific vendor can decide to organize the captured pixels that represent a physical object.
+If you find that PMA.start cannot render your slides correctly, and you can prove that the slide is correct in its own right (e.g. through means of a native viewer that does support the format), you can contact us and we will do our best to include support for it in an upcoming release.
+You can use [[https://helpdesk.pathomation.com|the form on our website]] to ask for assistance. We will then continue the conversation with you on a one-to-one basis.
+In order to submit a new file format to Pathomation, we will most likely ask ask that you provide us with as much of the following as possible:
+  * [[troubleshooting#version_info|Version of PMA.start]] that you tried yourself
+  * Type of file (brightfield, fluorescent, z-stack, color depth...)
+  * Sample data (use DropBox, OneDrive, or WeTransfer to provide us with big data files)
+  * Available native format viewer (if available)
-Pathomation prides itself by supporting a large number of file formats.