===== Troubleshooting =====

When you run into trouble with PMA.start, you can open a support ticket at [[https://helpdesk.pathomation.com|https://helpdesk.pathomation.com]].

When applicable, please include the PMA.start logfile with your ticket, which you can retrieve from the PMA.start control panel:

{{::troubleshoot_logfile.png?|}}

==== Unsupported files ====

It's possible for your slides not to render properly.

When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software:

It's possible for a slide to render partially:

{{::missing_img.png?direct&400|}} 

Or, it's possible for a slide to be reported as "missing", even if it's there on your hard disk physically:

{{:missing_img2.png?direct&400|}}

When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that [[unsupported_format|we haven't encountered before and therefore currently don't support]].

==== Version info ====

It often helps to include the version number as well in your communication with us.

You can find the version number of PMA.start and its various components through the menu:

{{:version_info_menu.png?300|}}

{{:version_info_dialog.png?400|}}

As well as the control panel (activated from the Systray):

{{:systray.png?450|}}

{{:version_info_panel.png?300|}}