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unsupported_format [2020/08/10 18:13] yves created |
unsupported_format [2023/01/09 13:28] yves |
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- | Unsupported file formats | + | ====== Unsupported file formats ====== |
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+ | Pathomation prides itself that it [[https://free.pathomation.com/formats|supports a large number of file formats]]. | ||
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+ | With that in mind, there are an unlimited number of ways in which a specific vendor can decide to organize the captured pixels that represent a physical object. | ||
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+ | If you find that PMA.start cannot render your slides correctly, and you can prove that the slide is correct in its own right (e.g. through means of a native viewer that does support the format), you can contact us and we will do our best to include support for it in an upcoming release. | ||
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+ | You can use [[https://helpdesk.pathomation.com|the form on our website]] to ask for assistance. We will then continue the conversation with you on a one-to-one basis. | ||
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+ | In order to submit a new file format to Pathomation, we will most likely ask ask that you provide us with as much of the following as possible: | ||
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+ | * [[troubleshooting#version_info|Version of PMA.start]] that you tried yourself | ||
+ | * Type of file (brightfield, fluorescent, z-stack, color depth...) | ||
+ | * Sample data (use DropBox, OneDrive, or WeTransfer to provide us with big data files) | ||
+ | * Available native format viewer (if available) | ||
- | Pathomation prides itself by supporting a large number of file formats. | ||