unsupported_format
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unsupported_format [2020/08/10 18:49] yves |
unsupported_format [2023/01/09 13:28] yves |
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| If you find that PMA.start cannot render your slides correctly, and you can prove that the slide is correct in its own right (e.g. through means of a native viewer that does support the format), you can contact us and we will do our best to include support for it in an upcoming release. | If you find that PMA.start cannot render your slides correctly, and you can prove that the slide is correct in its own right (e.g. through means of a native viewer that does support the format), you can contact us and we will do our best to include support for it in an upcoming release. | ||
| - | You can use [[https://free.pathomation.com/contact|the form on our website]] to ask for assistance. We will then continue the conversation with you on a one-to-one basis. | + | You can use [[https://helpdesk.pathomation.com|the form on our website]] to ask for assistance. We will then continue the conversation with you on a one-to-one basis. |
| In order to submit a new file format to Pathomation, we will most likely ask ask that you provide us with as much of the following as possible: | In order to submit a new file format to Pathomation, we will most likely ask ask that you provide us with as much of the following as possible: | ||
| - | * Version of PMA.start that you tried yourself | + | * [[troubleshooting#version_info|Version of PMA.start]] that you tried yourself |
| * Type of file (brightfield, fluorescent, z-stack, color depth...) | * Type of file (brightfield, fluorescent, z-stack, color depth...) | ||
| * Sample data (use DropBox, OneDrive, or WeTransfer to provide us with big data files) | * Sample data (use DropBox, OneDrive, or WeTransfer to provide us with big data files) | ||
unsupported_format.txt ยท Last modified: 2023/01/09 13:28 by yves
