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troubleshooting [2023/01/09 13:22] yves [Version info] |
troubleshooting [2023/01/09 14:19] (current) 84.198.201.169 [Version info] |
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{{::troubleshoot_logfile.png?|}} | {{::troubleshoot_logfile.png?|}} | ||
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+ | ==== Unsupported files ==== | ||
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+ | It's possible for your slides not to render properly. | ||
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+ | When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software: | ||
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+ | It's possible for a slide to render partially: | ||
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+ | {{::missing_img.png?direct&400|}} | ||
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+ | Or, it's possible for a slide to be reported as "missing", even if it's there on your hard disk physically: | ||
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+ | {{:missing_img2.png?direct&400|}} | ||
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+ | When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that [[unsupported_format|we haven't encountered before and therefore currently don't support]]. | ||
==== Version info ==== | ==== Version info ==== | ||
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As well as the control panel (activated from the Systray): | As well as the control panel (activated from the Systray): | ||
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+ | {{:systray.png?450|}} | ||
{{:version_info_panel.png?300|}} | {{:version_info_panel.png?300|}} | ||