faq
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faq [2020/08/10 16:03] yves created |
faq [2023/01/09 14:51] (current) yves |
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| - | ** What do I do when my slides don't render properly? ** | + | ====== Frequently Asked Questions ====== |
| - | When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software: | + | Do you have a problem that you don't see described here? Or does our proposed solution not work for you? See [[troubleshooting|our troubleshooting section]] for more assistance. |
| - | It's possible for a slide to render partially: | ||
| - | {{::missing_img.png?direct&400|}} | + | ==== Do you support external hard disks? ==== |
| - | Or, it's possible for a slide to be reported as "missing", even if it's there on your hard disk physically: | + | We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way to re-start the software. |
| - | {{:missing_img2.png?direct&400|}} | + | If that still doesn't solve the problem, you may have found a bug and [[troubleshooting|you can contact us with your symptoms]]. |
| - | ** Do you support external hard disks? ** | + | ==== Why can't I see my mapped network drives? ==== |
| - | We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way to re-start the software. | + | PMA.start doesn't support network drives. In order to keep PMA.start free of charge, we opted to limit its functionality to locally stored content. If you want shared access to common network resources, you need to be at least a registered user of [[https://my.pathomation.com|My Pathomation]], or [[https://www.pathomation.com/pma.core|consider upgrading to PMA.core]], our commercial [[tile_server|tile server]]. |
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| + | ==== I am behind a proxy server ==== | ||
| - | If that still doesn't solve the problem, you may have found a bug and [[https://free2.pathomation.com/contact/|you can contact us with your symptoms]]. | + | PMA.start will try to autodetect your proxy server settings and authorization settings from your OS. This is mainly used for server to server communication in the transfer page |
faq.1597064616.txt.gz · Last modified: 2020/08/10 16:03 by yves
