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Frequently Asked Questions

Do you have a problem that you don't see described here? Or does our proposed solution not work for you? See our troubleshooting section for more assistance.

Do you support external hard disks?

We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way to re-start the software.

If that still doesn't solve the problem, you may have found a bug and you can contact us with your symptoms.

Why can't I see my mapped network drives?

PMA.start doesn't support network drives. In order to keep PMA.start free of charge, we opted to limit its functionality to locally stored content. If you want shared access to common network resources, you need to be at least a registered user of My Pathomation, or consider upgrading to PMA.core, our commercial tile server.

I am behind a proxy server

PMA.start will try to autodetect your proxy server settings and authorization settings from your OS. This is mainly used for server to server communication in the transfer page

faq.txt · Last modified: 2023/01/09 14:51 by yves