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This shows you the differences between two versions of the page.

--- troubleshooting [2023/01/09 12:57]
yves created
+++ troubleshooting [2023/01/09 14:19] (current)
84.198.201.169 [Version info]
@@ Line 6: / Line 6: @@
 {{::troubleshoot_logfile.png?|}}
+==== Unsupported files ====
+It's possible for your slides not to render properly.
+When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software:
+It's possible for a slide to render partially:
+{{::missing_img.png?direct&400|}}
+Or, it's possible for a slide to be reported as "missing", even if it's there on your hard disk physically:
+{{:missing_img2.png?direct&400|}}
+When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that [[unsupported_format|we haven't encountered before and therefore currently don't support]].
+==== Version info ====
+It often helps to include the version number as well in your communication with us.
+You can find the version number of PMA.start and its various components through the menu:
+{{:version_info_menu.png?300|}}
+{{:version_info_dialog.png?400|}}
+As well as the control panel (activated from the Systray):
+{{:systray.png?450|}}
+{{:version_info_panel.png?300|}}

PMA.start