** What do I do when my slides don't render properly? **

When your slides are corrupt, you can experience either one of the following symptoms when trying to view it in our software:

It's possible for a slide to render partially:

Or, it's possible for a slide to be reported as “missing”, even if it's there on your hard disk physically:

When you encounter either of the following, it's possible that your original slide is indeed corrupt, or that you are working with a variant of a file format that we haven't encountered before and therefore currently don't support.

** Do you support external hard disks? **

We do, but we don't support plug and play. If you external hard disk doesn't show up after opening up the PMA.start front-end user interface, the easiest way to re-start the software.

If that still doesn't solve the problem, you may have found a bug and you can contact us with your symptoms.